Pause & Reset – Terms and Conditions

Pause and Reset agreement with terms and conditions

  1. Details of the programme
What you get 5 weekly 45-min live sessions on Zoom. The programme starts on the date indicated on the website.

PDF handouts of exercises will be sent after the session to aid personal training.

Deposit £25 

The deposit is fully refundable up to 5 calendar days prior the start of the intervention.  

Total payment due at the end of the intervention £50

You’ll be asked and agree to pay the remaining £25 within 5 calendar days of the end of the intervention. 

Cancellation / Termination You may cancel or terminate the Contract by emailing no later than the day after the delivery of the first session. Your deposit will not be refunded.

If you cancel or terminate the Contract after the day following the delivery of the first session you will still be charged the full amount of the programme.


By registering for our Programme you warrant that:

1.1 You are legally capable of entering into binding contracts; and

1.2 You are at least 18 years old; and

1.3 You are resident in England and Wales;

1.4 That all information you provide us with is materially true and accurate at all times and not misleading in any way; and

1.5 You do not suffer from any of the following conditions:

1.5.1 Psychotic disorders (including but not limited to schizophrenia, delusional disorder, borderline personality disorder, substance induced psychotic disorder or psychotic disorder due to a medical condition)

1.5.2 Involuntary fits resulting in momentary loss of consciousness from conditions such as, but not restricted to, epilepsy; and

1.6  You will not attend sessions under the influence of recreational drugs or alcohol; and

1.7 You understand that any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider. You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

  1. Application of terms and conditions

2.1 These terms and conditions (“Terms”) apply to Pause and Reset (“Programme”) operated by Audrey Zannese, sole trader at Step Into Sophrology (“we” or “us”). By registering to be a participant in our Programme, you agree to the following Terms. 

2.2 The agreement between us and you, the person participating to the Programme (“You”), subject to these Terms, will come into effect once you’ve registered to the Programme by completing the payment (either in full or first instalment).

2.3 These Terms should be read in conjunction with our Website Terms of Use, Privacy Policy and Acceptable Use Policy (all of which can be found on our website (“site”)). 

2.4 Any content posted or submitted by you to our site in the course of the Programme is subject at all times to the Acceptable Use Policy. 

  1. Programme

3.1 The Programme will be provided over the course of 5 weeks delivered live over Zoom at the dates and times indicated in the website page.

3.2 If a date has to be changed, we will provide you with as much notice as is possible but we shall not be liable to you in any way for any change to such dates or times. 

3.3 Live sessions shall start and end at the scheduled times. If you are late for a session, as much as possible we’ll try to let you in. However, if the practice has already started, you will not be admitted to the Zoom session.  Please try to be as punctual as possible.

3.4 Handouts will be sent to you via email following the sessions.

  1. Payment

4.1 The total price payable for the Programme is as set out in the summary of key terms above. 

4.2 Payment is to be made by any method that is detailed on our site.

4.3 Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 14 days of the date due we reserve the right to charge a late payment fee of £10.

  1. Our obligations

5.1 We warrant to you that the Programme and Programme materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Programme is supplied.

5.2 Other than as set out in paragraph 5.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of sophrology and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results. 

5.3 We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise. 

5.4 We acknowledge that in the course of the Programme we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to:

5.4.1 any use or disclosure authorised by you or required by law; 

5.4.2 any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or

5.4.3 any information which is already in, or comes into, the public domain otherwise than through our unauthorised disclosure.

5.5 You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Programme to you.

  1. Intellectual Property

6.1 We are the owner of all Intellectual Property Rights and all other rights in the Programme and all content within the Programme and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

6.2 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Programme.

6.3 We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of the Programme for the purposes for which the Programme were provided only.

6.4 You may not without our prior written consent make any audio or visual recordings of any part of our Programme. 

6.5 We may from time to time record the Programme being delivered during your attendance.  You authorise us to use your image and voice in any such recordings without payment, other condition or need for further consent. 

6.6 You acknowledge that certain information contained in the Programme and Programme materials is already in the public domain.

6.7 You are not permitted to sell or promote products or services to other participants in the Programme at or during any part of our Programme without our prior written permission.

6.8 The provisions of this paragraph 7 shall survive termination of the agreement.

  1. Term and termination

7.1 The agreement will continue until the end of the Programme when the agreement will expire other than for the Terms that are specifically stated to remain in force.

7.2 You may terminate the Contract within a day of the delivery of the first session by emailing us at stating your clear intention to cancel. Your deposit will not be refunded but you will not charge you with the remaining sum payable for the intervention.

  1. Liability

8.1 Nothing in this paragraph 8 shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

8.2 We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the agreement and/or us providing the Programme.

8.3 Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the agreement shall in all circumstances be limited to the price paid by you for the Programme.

8.4 If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay. 

8.5 The provisions of this paragraph 8 shall survive termination of the agreement.

  1. General

9.1 You accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our site.  You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

9.2 We may vary these Terms (other than the price payable by you for the Programme) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Programme will be deemed to be your acceptance of any new Terms.

9.3 The agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

9.4 We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the agreement or its subject matter or formation (including non-contractual disputes or claims).