Terms and Conditions – Individual sessions

Terms and Conditions - Individuals Sessions - Step Into Sophrology

    • All sessions, including the initial session with consultation, are subject to these terms and conditions.

      1- Sophrologist’s details

      Name: Audrey Zannese, sole trader at Step Into Sophrology

      Registered address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, UK

      Contact number: +44 (0) 7539 524 393


      2- Sophrology sessions

      Sophrology is a mind-body practice combining Western relaxation techniques with Eastern meditative practices. It includes gentle body movements, breathing and visualisation exercises. During our sessions I’ll provide you with a safe place to explore your issues and practice the exercises. We will adapt those to suit your physical ability and you’ll have flexibility in how you do the exercises. We’ll work towards the goals we establish during the initial consultation.

      At the beginning of a session, I will explain and demonstrate the exercises before guiding you through them. We usually practice sitting or standing with eyes closed. However you can do the session with your eyes open if you feel uncomfortable closing them. At the end of the session I will invite you to discuss what you experienced if you are happy to share it.

      After the session I’ll provide you with resources so that you can practice on your own until the next session.
      Sophrology should never be used in place of orthodox medical care or medication. Always consult your doctor for medical care and diagnosis. Always advise your doctor or other healthcare professional (i.e. midwife or consultant) if you are receiving complementary therapy healthcare such as Sophrology.

      3. Medical Disclaimer

      By booking individual sessions you warrant that you do not suffer from any of the following conditions:

      - Psychotic disorders (including but not limited to schizophrenia, delusional disorder, borderline personality disorder, substance induced psychotic disorder or psychotic disorder due to a medical condition); and

      - Involuntary fits resulting in momentary loss of consciousness from conditions such as, but not restricted to, epilepsy.

      You will not attend sessions under the influence of recreational drugs or alcohol.

      You will give me accurate information of any medical conditions and treatment you are taking, including if you are pregnant.

      You understand that any information or guidance we provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider. You must not rely on any information or guidance weprovide you with as an alternative to medical advice from your doctor or healthcare provide and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

      4. Session duration and fees

      The first session lasts 90 minutes to allow time for the initial consultation during which we’ll review the reasons you booked an appointment and clarify your goals and expectations. The first session is charged £70. Following sessions take an hour and are charged at £50 per session. Sessions held at the Tower Clinic, Cookridge have an extra £10 booking fee. Discounts are available if you pay upfront for a series of sessions. Please contact me if you're interested.

      Clinic Sessions: When you book your first session at the clinic, the full amount of the session is payable within 48 hours in order to confirm the booking. Where the session is not paid within 48 hours of booking your first session, the session will be cancelled and may be offered to someone else.

      Online Sessions: Payment for online sessions must be made at least 24 hours’ before the scheduled session start time. Where payment is not received 24 hours’ before your session, the session will be cancelled and may be offered to someone else.

      5. Session payment

      Payment must be made ahead of the session as advised above (Session duration and fees) either via our website or by bank transfer. If payment is via bank transfer, an invoice will be sent to you with bank details. Receipts are available on request.

      6. Non-attendance

      If you fail to attend a session without any notice full payment for that session will be required before booking any further sessions.

      7. Outcome

      Due to the nature of sophrology and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

      8. Refunds

      Session’s fees are for the therapist’s time and are not a guarantee of a successful outcome. Therefore no refunds will be given for any sessions where you have attended and paid for the session.

      9. Confidentiality

      Your session and personal information are kept securely. Information but not names will be shared with my supervisor who is also a qualified Sophrologist and who regularly reviews my practice. Confidentiality will be broken if I have concerns that you or anyone else is at risk. If this occurs it will be discussed in the session and recommendations will be discussed and documented in your notes.

      As a holder of an ISF (International Sophrology Federation) accredited qualification in Sophrology, I adhere to their Code of Ethics and Professional Conduct to ensure that you receive a professional and quality service.

      10. Intellectual property

      Audrey Zannese is the owner of all intellectual property rights for all the content delivered during the sessions and after the sessions (written resources and audio recordings). You can use the contents for your personal use but shall now copy, reproduce, publish in any form, share, sell or make available to any third party in any way the contents and materials of the sessions.

      11. Governance
      English law governs these terms and conditions and client agreement between you and us. English courts will have jurisdiction on any dispute that may arise out of this terms and condition or client agreement between you and us.

      You are legally capable of entering into binding contracts; and